French-English Support Specialist - Social Ads (Lisbon)

Cross Border Talents; Aveiro; On-site; EUR 24,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon seeks a customer support specialist to assist users and advertisers with social media paid campaign services. You will respond to inquiries, explain processes clearly, and help customers navigate digital advertising tools in an international environment.

Fluent French and English are required, with strong communication skills and a customer-focused approach. The role offers an opportunity to work in Lisbon's vibrant tech and advertising ecosystem.

Qualifications

• Fluent French and English, written and spoken.
• Strong communication and listening skills.
• Customer-focused approach.
• Confidence using computers and online platforms.
• Problem-solving ability.
• Flexibility in a dynamic, international environment.

Responsibilities

• Respond to customer enquiries about paid social media campaigns.
• Explain platform processes and service features clearly.
• Investigate reported issues and guide customers through next steps.
• Escalate complex cases in line with internal procedures.

Skills

Fluent French

Fluent English

Communication skills

Customer focus

Problem solving

Job description

Cross Border Talents in Lisbon seeks a customer support specialist to assist users and advertisers with social media paid campaign services. You will respond to inquiries, explain processes clearly, and help customers navigate digital advertising tools in an international environment.

Fluent French and English are required, with strong communication skills and a customer-focused approach. The role offers an opportunity to work in Lisbon's vibrant tech and advertising ecosystem.