Bilingual Customer Experience Advisor (French & English)

Cross Border Talents; Porto; On-site; EUR 21,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking a bilingual French/English customer support specialist to assist users and advertisers with social media paid campaign services. You’ll help customers understand processes and navigate campaign tools in an international setting.

Fluent French and English, strong communication skills, and a customer‑focused approach are essential. The role offers a dynamic environment based in Lisbon with opportunities to grow within a global team.

Qualifications

• Fluent in French and English (written and spoken).
• Strong communication and active listening skills.
• Customer-focused approach and problem-solving mindset.
• Confidence with computers and online platforms.

Responsibilities

• Provide bilingual customer support across assigned channels.
• Help users understand campaign-related tools and processes.
• Resolve common service issues and document interactions.
• Maintain a helpful, professional tone in every exchange.

Skills

French

English

Communication

Customer service

Job description

Cross Border Talents is seeking a bilingual French/English customer support specialist to assist users and advertisers with social media paid campaign services. You’ll help customers understand processes and navigate campaign tools in an international setting.

Fluent French and English, strong communication skills, and a customer‑focused approach are essential. The role offers a dynamic environment based in Lisbon with opportunities to grow within a global team.