Bilingual Ads Support Specialist (Spanish/English) - Lisbon

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Attendance bonus

International environment

Job summary

Cross Border Talents is recruiting Spanish- and English-speaking Customer Service Specialists for our Lisbon-based client. You will support advertisers using a leading social media platform's advertising tools, delivering exceptional service in Spanish and English.

Responsibilities include setting up and optimizing paid campaigns, troubleshooting issues, and resolving inquiries with a customer-first approach.

Qualifications

• Fluent Spanish and English, written and spoken.
• Previous experience in paid campaign management.
• Experience in digital marketing.
• Contact centre or service experience for an advertising technology company.
• Confident use of social media products and a basic understanding of digital advertising.
• Strong customer service orientation.
• Availability to work rotating shifts.
• A degree in Marketing or a related field is a plus.
• Right to work in Portugal.

Responsibilities

• Support advertisers with social media advertising products and paid campaigns in Spanish and English.
• Help clients set up, manage and troubleshoot their paid campaigns.
• Resolve customer enquiries accurately and professionally.
• Deliver a high-quality, customer-focused service experience.

Skills

Spanish (fluent)

English (fluent)

Education

Marketing degree or related field

Job description

Cross Border Talents is recruiting Spanish- and English-speaking Customer Service Specialists for our Lisbon-based client. You will support advertisers using a leading social media platform's advertising tools, delivering exceptional service in Spanish and English.

Responsibilities include setting up and optimizing paid campaigns, troubleshooting issues, and resolving inquiries with a customer-first approach.