B2B Payments Support Specialist - 24/7 Lisbon (On-site)

Freedom Recruitment; Lisboa; Presencial; EUR 13.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Training program

Career progression

Descripción de la vacante

Freedom Recruitment in Lisbon, Portugal, is hiring an English-speaking Customer Support Specialist for a global digital payments partner. You will deliver B2B support across phone, email, and live chat, troubleshoot payment issues, and verify merchant accounts while ensuring compliance and fast resolutions.

The role requires a high school diploma, strong English skills, and the ability to work a 24/7 rotating shift.

Formación

• Fluent English (written and verbal) with excellent business communication skills.
• High school diploma or equivalent secondary education (mandatory).
• Demonstrated work stability, strong attention to detail, and sound problem-solving abilities.
• Solid technical aptitude with the ability to navigate digital tools and multi-screen systems.
• Full availability to work rotational shifts within a 24/7 operation, including night shifts and rotating days off.

Responsabilidades

• Deliver multi-channel B2B support to business clients via phone, email, and live chat.
• Troubleshoot technical payment issues, transaction errors, and terminal or gateway configurations.
• Perform merchant account verification, identity checks, and basic regulatory compliance reviews.
• Manage customer cases end to end to ensure timely resolutions and high service quality.
• Maintain accurate case logs and documentation within internal CRM and ticketing platforms.

Conocimientos

Fluent English

Attention to detail

Problem solving

Technical aptitude

Multi-screen navigation

Educación

High school diploma

Descripción del empleo

Freedom Recruitment in Lisbon, Portugal, is hiring an English-speaking Customer Support Specialist for a global digital payments partner. You will deliver B2B support across phone, email, and live chat, troubleshoot payment issues, and verify merchant accounts while ensuring compliance and fast resolutions.

The role requires a high school diploma, strong English skills, and the ability to work a 24/7 rotating shift.