B2B English-speaking Customer Specialist

Pkrecruiting; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Paid time off

Career development

Job summary

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for Lisbon, Portugal. You will assist business clients via phone, email and chat, ensuring clients maximize the benefits of the platform.

You will troubleshoot technical payment processing issues, verify accounts, and ensure regulatory compliance while maintaining a high standard of customer service.

Qualifications

• Minimum 1 year of experience in customer service with a strong customer-oriented approach.
• Fluent in English (written and spoken).
• High school diploma is mandatory.
• Strong interpersonal and teamwork skills with the ability to multitask in a fast-paced environment.
• Experience with automated customer service platforms is a plus.

Responsibilities

• Provide exceptional B2B customer support via phone, email, and chat to help clients maximize the platform.
• Perform technical troubleshooting for payment processing concerns and system optimizations.
• Identify account holders, verify information, and ensure regulatory compliance during account management.
• Adhere to regulatory guidelines and internal procedures.
• Deliver excellent customer experience with timely resolution and professional, customer-centric approach.

Skills

Customer service

Multitasking

Communication

Teamwork

Problem-solving

Education

High school diploma

Tools

CRM systems

Ticketing software

Job description

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems. If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you! Your Role Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform. Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations. Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance. Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company. Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach. Your Qualifications Language Proficiency: Fluent in English and proficient in English. Education & Experience: High school diploma (mandatory). Stable job history (not frequent job hopping). Minimum 1 year of experience in customer service with a strong customer-oriented approach. Strong interpersonal and teamwork skills. Ability to multitask in a fast-paced environment. High attention to detail and problem-solving mindset. Experience with automated customer service platforms is a plus. Excellent written and verbal communication skills. Strong organizational and computer skills. Flexibility and adaptability to change. Ability to work independently while following company protocols. Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off. The Offer Stable Work Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts. Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools. Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses. Competitive Benefits Package: Health insurance & wellness programs. Paid time off & holiday allowances. Performance-based incentives. Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry.

Relocation

N/A