B2B Payment Solutions Support Agent (24/7)

CallForTalents; Lisboa; Vor Ort; EUR 20.000 - 27.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Complexity bonus

Zusammenfassung

CallForTalents in Lisbon, Portugal seeks a dedicated B2B customer support specialist to deliver high-quality English-language assistance to business clients. You will address inquiries, troubleshoot issues, and offer tailored solutions to help clients maximize the platform for sales, operations, and orders.

Responsibilities include handling phone, email and chat support, verifying account information, and ensuring regulatory compliance while maintaining a top-tier service standard in English.

Qualifikationen

• Previous experience in paid campaign management (mandatory).
• Experience in digital marketing.
• Experience in a contact centre or customer service program for an advertising technology company.
• Familiarity with social media platforms and a basic understanding of digital advertising.
• Strong customer service skills and a customer-oriented mindset.
• Fluent English (C1).

Aufgaben

• Deliver personalized customer support by phone, email and/or chat.
• Assist business clients with questions and issues related to the platform and its services.
• Identify account holders and verify account information following established procedures.
• Provide accurate information and effective solutions to customer inquiries.
• Follow all regulatory requirements, internal policies and procedures.
• Maintain a consistently high standard of service in English.

Kenntnisse

Fluent English

Customer service

Digital marketing

Paid campaign management

Contact centre experience

Ausbildung

Marketing degree

Jobbeschreibung

CallForTalents in Lisbon, Portugal seeks a dedicated B2B customer support specialist to deliver high-quality English-language assistance to business clients. You will address inquiries, troubleshoot issues, and offer tailored solutions to help clients maximize the platform for sales, operations, and orders.

Responsibilities include handling phone, email and chat support, verifying account information, and ensuring regulatory compliance while maintaining a top-tier service standard in English.