B2B Spanish-Speaking Support Specialist, Payments Platform, Lisbon

Pkrecruiting; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance & wellness programs

Paid time off & holidays

Performance-based incentives

Job summary

CloserHire is recruiting a B2B Customer Support Specialist for a payments provider in Lisbon, Portugal. You will handle client inquiries via phone, email, and chat, delivering high-quality support for digital payment systems.

The role requires at least 1 year in customer service, fluency in English and Spanish, and strong multitasking abilities in a fast-paced, office-based environment in Lisbon. Full-time with rotating shifts and comprehensive training are provided.

Qualifications

• Fluent in English and proficient in Spanish.
• High school diploma (mandatory).
• Minimum 1 year of experience in customer service with a strong customer-oriented approach.
• Strong interpersonal and teamwork skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide B2B customer support via phone, email, and chat.
• Assist with technical troubleshooting and payment processing concerns.
• Manage and verify accounts, ensuring regulatory compliance.
• Adhere to applicable regulatory guidelines and internal procedures.
• Deliver excellent customer experience with timely issue resolution.

Skills

English fluency

Spanish proficiency

Interpersonal skills

Multitasking

Attention to detail

Written & verbal communication

Education

High school diploma

Job description

CloserHire is recruiting a B2B Customer Support Specialist for a payments provider in Lisbon, Portugal. You will handle client inquiries via phone, email, and chat, delivering high-quality support for digital payment systems.

The role requires at least 1 year in customer service, fluency in English and Spanish, and strong multitasking abilities in a fast-paced, office-based environment in Lisbon. Full-time with rotating shifts and comprehensive training are provided.