B2B Spanish-speaking Customer Specialist

Pkrecruiting; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance & wellness programs

Paid time off & holidays

Performance-based incentives

Job summary

CloserHire is recruiting a B2B Customer Support Specialist for a payments provider in Lisbon, Portugal. You will handle client inquiries via phone, email, and chat, delivering high-quality support for digital payment systems.

The role requires at least 1 year in customer service, fluency in English and Spanish, and strong multitasking abilities in a fast-paced, office-based environment in Lisbon. Full-time with rotating shifts and comprehensive training are provided.

Qualifications

• Fluent in English and proficient in Spanish.
• High school diploma (mandatory).
• Minimum 1 year of experience in customer service with a strong customer-oriented approach.
• Strong interpersonal and teamwork skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide B2B customer support via phone, email, and chat.
• Assist with technical troubleshooting and payment processing concerns.
• Manage and verify accounts, ensuring regulatory compliance.
• Adhere to applicable regulatory guidelines and internal procedures.
• Deliver excellent customer experience with timely issue resolution.

Skills

English fluency

Spanish proficiency

Interpersonal skills

Multitasking

Attention to detail

Written & verbal communication

Education

High school diploma

Job description

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems. If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you! Your Role Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform. Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations. Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance. Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company. Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach. Your Qualifications Language Proficiency: Fluent in English and proficient in Spanish. Education & Experience: High school diploma (mandatory). Stable job history (not frequent job hopping). Minimum 1 year of experience in customer service with a strong customer-oriented approach. Strong interpersonal and teamwork skills. Ability to multitask in a fast-paced environment. High attention to detail and problem-solving mindset. Experience with automated customer service platforms is a plus. Excellent written and verbal communication skills. Strong organizational and computer skills. Flexibility and adaptability to change. Ability to work independently while following company protocols. Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off. The Offer Stable Work Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts. Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools. Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses.

Competitive Benefits Package:

• Health insurance & wellness programs.
• Paid time off & holiday allowances.
• Performance-based incentives.

Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry.

Relocation

N/A