AI Support Specialist: Billing & Accounts (Lisbon)

Cross Border Talents; Vila Franca de Xira; Vor Ort; EUR 26.000 - 38.000; Vollzeit

Benefits dieser Stelle

Holiday bonus

Christmas bonus

Paid leave 22 days

Modern Lisbon office

12-month contract with potential for a

Zusammenfassung

Teleperformance Portugal in Lisbon seeks an Operations Customer Expert to support consumers and business users with billing, invoicing, and account access issues. You will guide customers on product features, ensuring high-quality responses and customer satisfaction.

The role requires rotating 24/7 shifts with comprehensive paid training, and offers a Portuguese contract with a 12-month term and potential for permanence after 2 years.

Qualifikationen

• Fluent English written and spoken.
• Strong communication and problem-solving mindset.
• Ability to troubleshoot billing and account issues.

Aufgaben

• Assist customers with billing and invoicing matters in a professional and timely manner.
• Troubleshoot account access issues efficiently.
• Guide, support, and train customers on product features.
• Deliver high-quality service and timely, useful responses.

Kenntnisse

Fluent English

Customer support

Problem solving

Communication

Jobbeschreibung

Teleperformance Portugal in Lisbon seeks an Operations Customer Expert to support consumers and business users with billing, invoicing, and account access issues. You will guide customers on product features, ensuring high-quality responses and customer satisfaction.

The role requires rotating 24/7 shifts with comprehensive paid training, and offers a Portuguese contract with a 12-month term and potential for permanence after 2 years.