AI Support & Billing Ops Specialist (Lisbon)

Cross Border Talents; Oeiras; On-site; EUR 16,000 - 20,000; Full time

Benefits offered by this job

Holiday and Christmas bonuses

Annual paid leave 22 days

1-year fixed-term contract

Modern Lisbon office

Job summary

Teleperformance Portugal in Lisbon seeks an Operations Customer Expert to provide professional support to consumers and business users, focusing on billing, account access, and product guidance. The role requires fluency in English and the ability to work in 24/7 rotating shifts.

You will undergo a 15-working-day paid training, enjoy a Portuguese contract for 12 months with potential for permanence, and benefits including holiday bonuses and 22 days of annual leave in a modern Lisbon office.

Qualifications

• Strong communication skills, problem-solving mindset, and ability to troubleshoot technical and billing issues.

Responsibilities

• Customer Support: Assist customers with billing and invoicing matters in a professional and timely manner.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Guide, support, and train customers on how to use the client's products and platform features.
• Quality Excellence: Deliver high-quality service and timely, useful responses that exceed client expectations and quality scoring measures.

Skills

Communication skills

Problem solving

Troubleshooting

Job description

Teleperformance Portugal in Lisbon seeks an Operations Customer Expert to provide professional support to consumers and business users, focusing on billing, account access, and product guidance. The role requires fluency in English and the ability to work in 24/7 rotating shifts.

You will undergo a 15-working-day paid training, enjoy a Portuguese contract for 12 months with potential for permanence, and benefits including holiday bonuses and 22 days of annual leave in a modern Lisbon office.