AI Support Specialist: Billing, Access & Guidance (Lisbon)

Cross Border Talents; Almada; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Holiday and Christmas bonuses

22 days paid annual leave

12-month contract with potential for 2

Modern Lisbon office

Job summary

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to provide professional support to consumers and business users, focusing on billing, account access, and product guidance.

You will work 8-hour daily shifts across Day and Night blocks in a 24/7 operation, with a 15-working-day paid training program and a 12-month contract with potential for permanent employment after two years.

Qualifications

• Fluent in English (written and spoken).
• Right to work in Portugal/EU (visa sponsorship not provided).
• Strong communication and problem-solving skills.
• Ability to troubleshoot billing and account issues.

Responsibilities

• Assist customers with billing and invoicing matters.
• Troubleshoot account access issues efficiently.
• Guide, support, and train customers on use of products and platform features.
• Deliver high-quality service and timely, useful responses.

Skills

Fluent English

Job description

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to provide professional support to consumers and business users, focusing on billing, account access, and product guidance.

You will work 8-hour daily shifts across Day and Night blocks in a 24/7 operation, with a 15-working-day paid training program and a 12-month contract with potential for permanent employment after two years.