AI Customer Support Specialist: Billing & Access (Lisbon)

Cross Border Talents; Almada; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Holiday bonus

Christmas bonus

22 days annual leave

Lisbon office

Job summary

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to provide professional support to consumers and business users. You will handle billing questions, troubleshoot account access, and guide customers through product features, delivering high-quality service daily.

This 12-month contract requires English fluency and flexibility to rotate shifts in a 24/7 environment, with modern Lisbon offices and paid leave benefits.

Qualifications

• Fluent in English, written and spoken.
• Legal right to work in Portugal/EU; visa sponsorship not provided.
• Willing to work rotating 24/7 shifts.
• Strong communication and problem-solving to troubleshoot billing and tech issues.

Responsibilities

• Assist customers with billing and invoicing matters in a professional and timely manner.
• Troubleshoot account access issues efficiently.
• Guide, support, and train customers on how to use client products and platform features.
• Deliver high-quality service and timely, useful responses that meet quality expectations.

Skills

English fluency

Communication skills

Problem-solving

Billing issues troubleshooting

Job description

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to provide professional support to consumers and business users. You will handle billing questions, troubleshoot account access, and guide customers through product features, delivering high-quality service daily.

This 12-month contract requires English fluency and flexibility to rotate shifts in a 24/7 environment, with modern Lisbon offices and paid leave benefits.