AI-Driven Customer Support & Billing Specialist (Lisbon)

Cross Border Talents; Castelo; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Holiday bonus

Christmas bonus

Paid annual leave 22 days

Potential permanent contract after 2 y

Job summary

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to provide professional support to consumers and business users, including billing, account access, and product guidance.

The role includes 8-hour shifts across a 24/7 schedule with a 1-hour lunch break, plus a 15-working-day paid training covering tools and client products. The contract is 12 months with potential for permanent status after two years, in a modern Lisbon office.

Qualifications

• Fluency in English (written and spoken).
• Strong communication skills and problem-solving mindset.
• Ability to troubleshoot technical and billing issues.

Responsibilities

• Customer Support: Assist customers with billing and invoicing matters in a professional and timely manner.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Guide, support, and train customers on how to use the client's products and platform features.
• Quality Excellence: Deliver high-quality service and timely, useful responses that exceed client expectations and quality scoring measures.

Skills

Fluency in English

Strong communication

Problem-solving mindset

Troubleshoot billing issues

Job description

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to provide professional support to consumers and business users, including billing, account access, and product guidance.

The role includes 8-hour shifts across a 24/7 schedule with a 1-hour lunch break, plus a 15-working-day paid training covering tools and client products. The contract is 12 months with potential for permanent status after two years, in a modern Lisbon office.