AI Support Specialist: Billing & Access Expert (Lisbon)

Cross Border Talents; Cascais; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Paid leave

Portuguese contract (12-month term)

Modern Lisbon office

Job summary

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to support consumers and business users of our client, an American AI company.

The role focuses on resolving billing queries, account access issues, and guiding customers through product features. Fluent English required and legal right to work in Portugal; 12-month contract with potential for permanency. Modern Lisbon office.

Qualifications

• Fluency in English (written and spoken).
• Must have legal right to work in Portugal/EU (no visa sponsorship).
• Strong communication, problem-solving, and ability to troubleshoot technical and billing issues.
• Willingness to work rotating shifts in a 24/7 environment.

Responsibilities

• Customer Support: Assist customers with billing and invoicing matters in a professional and timely manner.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Guide, support, and train customers on how to use the client's products and platform features.
• Quality Excellence: Deliver high-quality service and timely, useful responses that exceed client expectations and quality scoring measures.

Skills

Fluency in English

Communication skills

Problem-solving

Troubleshooting

Job description

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to support consumers and business users of our client, an American AI company.

The role focuses on resolving billing queries, account access issues, and guiding customers through product features. Fluent English required and legal right to work in Portugal; 12-month contract with potential for permanency. Modern Lisbon office.