AI Support & Billing Specialist — Lisbon (Rotating Shifts)

Cross Border Talents; Sintra; On-site; EUR 19,000 - 28,000; Full time

Benefits offered by this job

Holiday bonuses

22 days paid holiday + holiday pay

12-month contract with potential for 2

Modern office in Lisbon

Job summary

Teleperformance Portugal in Lisbon is hiring an Operations Customer Expert to provide professional support to consumers and business users. The role includes training on client products and account troubleshooting within a 24/7 shift pattern.

The position offers a 12-month contract with potential for permanent placement after two years, a modern Lisbon office, and a comprehensive training program. Fluency in English and work authorization for Portugal/EU are required.

Qualifications

• Fluency in English (written and spoken).
• Legal right to work in Portugal/EU (no visa sponsorship).
• Strong communication skills and problem-solving mindset.
• Ability to troubleshoot technical and billing issues.

Responsibilities

• Assist customers with billing and invoicing matters professionally.
• Troubleshoot account access issues efficiently.
• Guide, support, and train customers on product features.
• Deliver high-quality service that exceeds expectations and metrics.

Skills

Fluency in English

Strong communication

Problem solving

Troubleshooting

Job description

Teleperformance Portugal in Lisbon is hiring an Operations Customer Expert to provide professional support to consumers and business users. The role includes training on client products and account troubleshooting within a 24/7 shift pattern.

The position offers a 12-month contract with potential for permanent placement after two years, a modern Lisbon office, and a comprehensive training program. Fluency in English and work authorization for Portugal/EU are required.