AI Customer Support Specialist — Billing & Access (Lisbon)

Cross Border Talents; Estoril; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Holiday and Christmas bonuses

22 days annual paid holiday

12-month contract with potential for 2

Modern office in Lisbon

Job summary

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to provide professional support to consumers and business users. The role focuses on delivering accurate billing assistance, account access troubleshooting, and clear guidance on product features.

This position requires strong communication skills, a passion for AI-enabled tech, and the ability to work rotating day and night shifts.

Qualifications

• Fluency in English (written and spoken).
• Legal right/authorization to work in Portugal/EU (no visa sponsorship).
• Strong communication and problem-solving mindset.

Responsibilities

• Assist customers with billing and invoicing matters promptly.
• Troubleshoot account access issues efficiently.
• Guide, support, and train customers on products and platform features.
• Deliver high-quality service and timely, useful responses.

Skills

Fluent English

Strong communication skills

Troubleshooting ability

Job description

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to provide professional support to consumers and business users. The role focuses on delivering accurate billing assistance, account access troubleshooting, and clear guidance on product features.

This position requires strong communication skills, a passion for AI-enabled tech, and the ability to work rotating day and night shifts.