AI Support Specialist - Billing, Access & Training (Lisbon)

Cross Border Talents; Oeiras; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Holiday and Christmas bonuses

22 days annual paid leave

12-month contract with potential for 2

Modern Lisbon office

Job summary

Teleperformance Portugal in Lisbon seeks an Operations Customer Expert to deliver professional support to consumers and business users. You will join a 12-month contract with potential for permanent placement after two years, working in a modern Lisbon office with rigorous training and a 40-hour work week.

Responsibilities include assisting with billing, resolving account access issues, guiding users on product features, and maintaining high-quality responses to meet client standards.

Qualifications

• Fluency in English (written and spoken).
• Legal right to work in Portugal/EU (no visa sponsorship).
• Strong communication and problem-solving abilities.
• Ability to troubleshoot technical and billing issues.
• Flexible to rotating 24/7 shifts.

Responsibilities

• Customer Support: Assist customers with billing and invoicing matters.
• Account Support: Troubleshoot account access issues.
• Product Guidance: Guide, support, and train customers on how to use the client's products and platform features.
• Quality Excellence: Deliver high-quality service and timely, useful responses that exceed client expectations and quality scoring measures.

Skills

English fluency

Strong communication

Problem-solving

Billing troubleshooting

Job description

Teleperformance Portugal in Lisbon seeks an Operations Customer Expert to deliver professional support to consumers and business users. You will join a 12-month contract with potential for permanent placement after two years, working in a modern Lisbon office with rigorous training and a 40-hour work week.

Responsibilities include assisting with billing, resolving account access issues, guiding users on product features, and maintaining high-quality responses to meet client standards.