AI Support Specialist — Billing & Account Guidance

Cross Border Talents; Sintra; Presencial; EUR 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Paid leave 22 days (not stated; kept)

Descripción de la vacante

Teleperformance Portugal in Lisbon seeks an Operations Customer Expert to support consumers and business users for an American AI client. You'll handle billing queries, account access issues, and product guidance while upholding top service quality.

This 12-month contract offers 8-hour shifts across 24/7 coverage, paid training, and a modern Lisbon office. Fluency in English is required, with strong communication, problem-solving, and a passion for AI.

Formación

• Fluency in English (written and spoken).
• Legal right to work in Portugal/EU (no visa sponsorship).
• Strong communication and problem-solving skills.
• Ability to work in rotating shifts within a 24/7 environment.

Responsabilidades

• Customer Support: Assist customers with billing and invoicing matters in a professional and timely manner.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Guide, support, and train customers on how to use the client's products and platform features.
• Quality Excellence: Deliver high-quality service and timely, useful responses that exceed client expectations and quality scoring measures.

Conocimientos

Fluency in English

Communication skills

Problem-solving

Troubleshooting

Descripción del empleo

Teleperformance Portugal in Lisbon seeks an Operations Customer Expert to support consumers and business users for an American AI client. You'll handle billing queries, account access issues, and product guidance while upholding top service quality.

This 12-month contract offers 8-hour shifts across 24/7 coverage, paid training, and a modern Lisbon office. Fluency in English is required, with strong communication, problem-solving, and a passion for AI.