AI Support Specialist: Billing, Access & Product Guidance

Cross Border Talents; Estoril; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Holiday bonus

Christmas bonus

Paid leave 22 days

Modern office in Lisbon

Job summary

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to deliver professional support to consumers and business users, focusing on billing, account access, and product guidance. The role requires strong communication, problem-solving skills, and a passion for AI-enabled solutions.

Training is provided, with 8-hour shifts in a 24/7 schedule and a Portuguese contract. The position offers competitive compensation, 22 days of annual leave, and a development path with potential

Qualifications

• Fluent English (written and spoken).
• Strong communication skills with a problem-solving mindset.
• Ability to troubleshoot technical and billing issues.

Responsibilities

• Customer Support: Assist customers with billing and invoicing matters professionally.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Train customers on how to use client products and features.
• Quality Excellence: Deliver high-quality responses that meet and exceed quality metrics.

Skills

Communication

Problem solving

Troubleshooting

Job description

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to deliver professional support to consumers and business users, focusing on billing, account access, and product guidance. The role requires strong communication, problem-solving skills, and a passion for AI-enabled solutions.

Training is provided, with 8-hour shifts in a 24/7 schedule and a Portuguese contract. The position offers competitive compensation, 22 days of annual leave, and a development path with potential