AI Customer Support Specialist — 24/7 Lisbon

Cross Border Talents; Loures; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Holiday & Christmas bonuses

22 days paid leave

Permanent contract potential

Modern Lisbon office

Job summary

Teleperformance Portugal, supporting consumers and business users for an American AI client, seeks an Operations Customer Expert in Lisbon. You will handle billing inquiries, resolve account access issues, and guide users through the client's products and platform features.

The role emphasizes high-quality responses and timely assistance in a 24/7 environment. The position offers a Portuguese employment contract for 12 months with potential for permanency after 2 years, a modern Lisbon office,

Qualifications

• Fluency in English is required (written and spoken).
• Strong communication skills and problem-solving mindset are essential.
• Ability to troubleshoot technical and billing issues as they arise.

Responsibilities

• Customer Support: Assist customers with billing and invoicing matters in a professional and timely manner.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Guide, support, and train customers on how to use the client's products and platform features.
• Quality Excellence: Deliver high-quality service and timely, useful responses that exceed client expectations and quality scoring measures.

Skills

Fluency in English

Strong communication

Problem-solving mindset

Troubleshoot billing issues

Job description

Teleperformance Portugal, supporting consumers and business users for an American AI client, seeks an Operations Customer Expert in Lisbon. You will handle billing inquiries, resolve account access issues, and guide users through the client's products and platform features.

The role emphasizes high-quality responses and timely assistance in a 24/7 environment. The position offers a Portuguese employment contract for 12 months with potential for permanency after 2 years, a modern Lisbon office,