AI Support Specialist — Billing, Access & Guidance

Cross Border Talents; Amadora; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Holiday bonus

Paid annual leave 22 days

Modern Lisbon office

Job summary

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to support American AI-focused client services. You will handle billing inquiries, assist with account access, and train users on product features, delivering quality support in a fast-paced, 24/7 environment.

The role offers a 12-month contract with potential for permanent employment after two years, and a modern Lisbon office. Training is provided during a 15-working-day paid program to familiarize you with client

Qualifications

• Fluency in English required, both written and spoken.
• Must have valid work authorization for Portugal/EU; no visa sponsorship.
• Excellent communication and problem-solving skills.
• Ability to work in rotating 24/7 shifts.
• Passion for AI and innovative tech solutions.

Responsibilities

• Provide professional support to consumers and business users on billing and invoicing matters.
• Troubleshoot account access issues and assist with product guidance.
• Deliver high-quality responses and guidance on platform features.
• Maintain service quality and meet client satisfaction targets.

Skills

Fluency in English

Strong communication

Problem-solving mindset

Troubleshoot technical and billing

Flexibility in shifts

Job description

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to support American AI-focused client services. You will handle billing inquiries, assist with account access, and train users on product features, delivering quality support in a fast-paced, 24/7 environment.

The role offers a 12-month contract with potential for permanent employment after two years, and a modern Lisbon office. Training is provided during a 15-working-day paid program to familiarize you with client