AI Support Specialist – 24/7 Billing & Accounts

Cross Border Talents; Cascais; On-site; EUR 18,000 - 24,000; Full time

Job summary

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert for one of our American AI clients. You will provide professional support to consumers and business users, handle billing inquiries, and guide customers on product usage.

Work will be conducted in a modern Lisbon office with 24/7 shift coverage. The role requires fluent English, strong communication, and the ability to work rotating shifts.

Qualifications

• Fluent written and spoken English required.
• Excellent communication and problem-solving skills.
• Ability to troubleshoot technical and billing issues.

Responsibilities

• Customer Support: Assist customers with billing and invoicing matters in a professional and timely manner.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Guide, support, and train customers on how to use the client’s products and platform features.
• Quality Excellence: Deliver high-quality service and timely, useful responses that exceed client expectations and quality scoring measures.

Skills

Fluency in English

Strong communication

Troubleshooting

Job description

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert for one of our American AI clients. You will provide professional support to consumers and business users, handle billing inquiries, and guide customers on product usage.

Work will be conducted in a modern Lisbon office with 24/7 shift coverage. The role requires fluent English, strong communication, and the ability to work rotating shifts.