AI Support Operations Specialist (Lisbon, 24/7)

Cross Border Talents; Odivelas; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Holiday bonus

Paid leave 22 days

Modern Lisbon office

Job summary

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to provide professional support to consumers and business users for an American AI client. The role involves handling billing and account access issues, guiding customers on product usage, and delivering high-quality, timely responses within a 24/7 rotating shift schedule.

The position offers a paid training program and a Portuguese contract.

Qualifications

• Fluency in written and spoken English.
• Strong communication skills and problem-solving mindset.
• Ability to troubleshoot technical and billing issues.
• Experience supporting customers in a fast-paced environment.

Responsibilities

• Assist customers with billing and invoicing matters in a professional and timely manner.
• Troubleshoot account access issues efficiently.
• Guide, support, and train customers on how to use client products and features.
• Deliver high-quality service and timely, useful responses meeting quality standards.

Skills

English fluency

Strong communication

Problem solving

Troubleshooting

Job description

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to provide professional support to consumers and business users for an American AI client. The role involves handling billing and account access issues, guiding customers on product usage, and delivering high-quality, timely responses within a 24/7 rotating shift schedule.

The position offers a paid training program and a Portuguese contract.