AI Customer Support Specialist - 24/7 Operations (Lisbon)

Cross Border Talents; Amadora; On-site; EUR 12,000 - 20,000; Full time

Benefits offered by this job

Competitive compensation

Paid leave: 22 days?

12-month contract with potential for a

Lisbon office facilities

Job summary

Teleperformance Portugal in Lisbon seeks an Operations Customer Expert to support consumers and business users for an American AI client. You will handle billing queries, account access, and product guidance, delivering proactive, quality service.

The role requires English fluency, 24/7 rotating shifts, a 15‑day paid training program, and a 12‑month contract with potential for permanent employment. Office-based in Lisbon with competitive compensation and paid holidays.

Qualifications

• Fluency in English (written and spoken).
• Work authorization to work in Portugal/EU; no visa sponsorship provided.
• Strong communication skills and problem-solving mindset.
• Ability to troubleshoot technical and billing issues.
• Wlexibility to work rotating 24/7 shifts and a passion for AI tech.

Responsibilities

• Customer Support: assist customers with billing and invoicing matters.
• Account Support: troubleshoot account access issues.
• Product Guidance: train customers on product features and usage.
• Quality Excellence: deliver high-quality, timely responses and uphold quality scores.

Skills

Fluency in English

Strong communication

Problem-solving mindset

Troubleshoot issues (tech & billing)

Job description

Teleperformance Portugal in Lisbon seeks an Operations Customer Expert to support consumers and business users for an American AI client. You will handle billing queries, account access, and product guidance, delivering proactive, quality service.

The role requires English fluency, 24/7 rotating shifts, a 15‑day paid training program, and a 12‑month contract with potential for permanent employment. Office-based in Lisbon with competitive compensation and paid holidays.