AI Customer Support Specialist — 24/7 Ops & Training

Cross Border Talents; Setúbal; Presencial; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday and Christmas bonuses

22 days annual paid leave

12-month contract with potential for a

Permanent contract after 2 years

Descripción de la vacante

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert for an American AI client. The role involves supporting consumers and business users, addressing billing and access issues, and guiding customers on product features.

The position offers a 12-month Portuguese contract with paid holidays, comprehensive training, and a modern Lisbon office, operating in a 24/7 environment with rotating shifts.

Formación

• Fluency in English (written and spoken).
• Strong communication, problem-solving mindset.
• Ability to troubleshoot technical and billing issues.
• Willingness to work in rotating 24/7 shifts.
• Passion for artificial intelligence and innovative technology solutions.

Responsabilidades

• Customer Support: Assist customers with billing and invoicing matters in a professional and timely manner.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Guide, support, and train customers on how to use the client’s products and platform features.
• Quality Excellence: Deliver high-quality service and timely, useful responses that exceed client expectations and quality scoring measures.

Conocimientos

English fluency

Communication skills

Problem solving

Troubleshooting

Flexibility

AI passion

Descripción del empleo

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert for an American AI client. The role involves supporting consumers and business users, addressing billing and access issues, and guiding customers on product features.

The position offers a 12-month Portuguese contract with paid holidays, comprehensive training, and a modern Lisbon office, operating in a 24/7 environment with rotating shifts.