AI Customer Ops Specialist — 24/7 Support in Lisbon

Cross Border Talents; Loures; On-site; EUR 18,000 - 24,000; Full time

Job summary

Teleperformance Portugal in Lisbon seeks an Operations Customer Expert to join our client, a leading American AI research and deployment company, to provide professional support to consumers and business users.

You will handle billing queries, assist with account access, guide users on products and platform features, and help maintain high quality service through rotating 24/7 shifts and a paid training program.

Qualifications

• Fluent English (written and spoken)
• Valid work authorization for Portugal/EU; no visa sponsorship

Responsibilities

• Provide customer support for billing and invoicing matters in a professional and timely manner.
• Troubleshoot account access issues efficiently.
• Guide, support, and train customers on products and platform features.
• Deliver high-quality service and timely, useful responses that meet client expectations and quality criteria.

Skills

Fluent English

Communication

Troubleshooting

Billing issues

Job description

Teleperformance Portugal in Lisbon seeks an Operations Customer Expert to join our client, a leading American AI research and deployment company, to provide professional support to consumers and business users.

You will handle billing queries, assist with account access, guide users on products and platform features, and help maintain high quality service through rotating 24/7 shifts and a paid training program.