AI Support Specialist - 24/7 Operations (Lisbon)

Cross Border Talents; Vila Franca de Xira; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Holiday and Christmas bonuses

22 days annual leave

12-month contract with potential for a

Lisbon office

Job summary

Cross Border Talents in Lisbon seeks an Operations Customer Expert to join our client's team, providing professional support to consumers and business users. You will handle billing inquiries, assist with account access issues, guide users on product features, and uphold service quality.

The role requires English fluency, the ability to work in rotating 24/7 shifts, and a valid right to work in Portugal/EU. A dynamic AI technology environment with modern offices awaits.

Qualifications

• Fluency in English (written and spoken) required.

Responsibilities

• Assist customers with billing and invoicing matters in a professional and timely manner.
• Troubleshoot account access issues efficiently.
• Guide, support, and train customers on how to use the client's products and platform features.
• Deliver high-quality service and timely, useful responses that exceed client expectations and quality scoring measures.

Skills

Fluency in English

Job description

Cross Border Talents in Lisbon seeks an Operations Customer Expert to join our client's team, providing professional support to consumers and business users. You will handle billing inquiries, assist with account access issues, guide users on product features, and uphold service quality.

The role requires English fluency, the ability to work in rotating 24/7 shifts, and a valid right to work in Portugal/EU. A dynamic AI technology environment with modern offices awaits.