AI Product Support Specialist - Lisbon (Rotating Shifts)

Cross Border Talents; Costa da Caparica; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Holiday and Christmas bonuses

22 days paid holiday

12-month contract with potential for 2

Modern Lisbon office

Job summary

Teleperformance Portugal in Lisbon seeks an Operations Customer Expert to provide professional support to consumers and business users for a client in the AI space. The role involves handling billing inquiries, account access issues, and guiding customers through product features, delivering quality service in a 24/7 operations environment.

The position includes a paid intensive training program, a Portuguese employment contract, and a modern Lisbon office.

Qualifications

• Fluency in English (written and spoken).
• Work authorization to work in Portugal/EU (no visa sponsorship).
• Strong communication, problem-solving mindset, and ability to troubleshoot technical and billing issues.
• Ability to work rotating shifts within a 24/7 environment.
• Passion for artificial intelligence and innovative technology solutions.

Responsibilities

• Customer Support: Assist customers with billing and invoicing matters professionally.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Train customers on how to use the client’s products and platform features.
• Quality Excellence: Deliver high-quality service and timely, useful responses that meet quality scoring.

Skills

Fluency in English

Strong communication

Problem solving

Troubleshooting

Job description

Teleperformance Portugal in Lisbon seeks an Operations Customer Expert to provide professional support to consumers and business users for a client in the AI space. The role involves handling billing inquiries, account access issues, and guiding customers through product features, delivering quality service in a 24/7 operations environment.

The position includes a paid intensive training program, a Portuguese employment contract, and a modern Lisbon office.