AI Customer Support Specialist — 24/7 Lisbon

Cross Border Talents; Seixal; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Holiday and Christmas bonuses

Paid annual leave 22 days

Portuguese contract (12-month)

Modern office in Lisbon

Job summary

Cross Border Talents, on behalf of Teleperformance Portugal, seeks an Operations Customer Expert to join our Lisbon team and provide professional support to consumers and business users. Fluent in English, you will handle billing queries, troubleshoot account access, guide users on product features, and help maintain high quality service in a 24/7 shift environment.

The role offers a 12-month Portuguese contract, 22 days of annual leave, and a modern Lisbon office with comprehensive training and

Qualifications

• Fluency in English (written and spoken) required.
• Strong communication and problem-solving abilities essential.
• Ability to troubleshoot technical and billing issues.
• Willingness to rotate shifts in a 24/7 environment.

Responsibilities

• Customer Support: Assist customers with billing and invoicing matters professionally.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Guide and train customers on client products and features.
• Quality Excellence: Deliver high-quality, timely responses meeting quality targets.

Skills

English fluency

Communication skills

Problem-solving mindset

Troubleshooting

Flexibility

Job description

Cross Border Talents, on behalf of Teleperformance Portugal, seeks an Operations Customer Expert to join our Lisbon team and provide professional support to consumers and business users. Fluent in English, you will handle billing queries, troubleshoot account access, guide users on product features, and help maintain high quality service in a 24/7 shift environment.

The role offers a 12-month Portuguese contract, 22 days of annual leave, and a modern Lisbon office with comprehensive training and