AI Customer Support Expert — 24/7 Shifts, Paid Training

Cross Border Talents; Setúbal; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Holiday bonus and Christmas bonus

Paid 22 days annual leave

Portuguese contract (12-month term)

Lisbon office

Job summary

Teleperformance Portugal is seeking an Operations Customer Expert to support American AI clients and Portuguese users from Lisbon. The role focuses on billing, account access, and product guidance with a strong emphasis on customer satisfaction.

The position offers a 40-hour work week with rotating day/night shifts, paid training, and a modern Lisbon office. English proficiency and the ability to work in a 24/7 environment are required.

Qualifications

• Fluent in written and spoken English.
• Eligible to work in Portugal/EU (no visa sponsorship).
• Excellent communication and problem-solving abilities.

Responsibilities

• Assist customers with billing and invoicing matters professionally and promptly.
• Troubleshoot account access and login issues efficiently.
• Guide, support, and train customers on how to use products and platform features.
• Deliver high-quality service and timely, useful responses exceeding expectations.

Skills

English fluency

Strong communication

Problem-solving mindset

Billing/support troubleshooting

Job description

Teleperformance Portugal is seeking an Operations Customer Expert to support American AI clients and Portuguese users from Lisbon. The role focuses on billing, account access, and product guidance with a strong emphasis on customer satisfaction.

The position offers a 40-hour work week with rotating day/night shifts, paid training, and a modern Lisbon office. English proficiency and the ability to work in a 24/7 environment are required.