AI Platform Support Specialist - Customer Ops

Cross Border Talents; Coimbra; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

Campus gym access

Job summary

Cross Border Talents in Coimbra is seeking an Operations Customer Expert to support users of a leading generative AI platform across chat, email and phone channels.

You will handle account and billing queries, troubleshoot issues, and guide users through platform features with empathy to meet KPI targets.

This role offers a base monthly package of €1,320.67 plus a monthly performance bonus up to €200, private health and dental insurance, and gym access.

Responsibilities

• Assist users with account management, billing, invoicing, and subscription queries.
• Troubleshoot technical issues and guide users on platform features and AI capabilities.
• Deliver fast, empathetic customer resolution meeting key performance metrics.
• Maintain high standards of customer satisfaction in a fast-paced environment.

Job description

Cross Border Talents in Coimbra is seeking an Operations Customer Expert to support users of a leading generative AI platform across chat, email and phone channels.

You will handle account and billing queries, troubleshoot issues, and guide users through platform features with empathy to meet KPI targets.

This role offers a base monthly package of €1,320.67 plus a monthly performance bonus up to €200, private health and dental insurance, and gym access.