AI Platform Support Specialist - 24/7 Multichannel

Boeva Tech; Lisboa; On-site; EUR 14,000 - 16,000; Full time

Benefits offered by this job

Private health insurance

Private dental insurance

Portuguese statutory holiday

Meal allowance via prepaid card

Job summary

Boeva Tech in Lisbon, Portugal, is hiring an Operations Customer Expert – AI Technology. Join a team supporting an AI platform across billing, account access and product guidance, with multichannel customer support in a fast-moving tech environment.

The role offers 40 hours/week, 8-hour shifts, rotating schedules, and 22 days annual leave under Portuguese law, plus training and a base salary with performance bonus. A strong interest in AI and technology is essential.

Qualifications

• Strong English communication skills, both written and spoken.
• Enjoy helping people and solving problems.
• Comfortable working with digital products and online platforms.
• Explain technical or product-related information in a simple, customer-friendly way.
• Excellent attention to detail.
• Stay calm and professional in challenging customer situations.
• Learn new tools and processes quickly.
• Comfortable working in a 24/7 rotating-shift environment.
• Genuine interest in AI and emerging technologies.

Responsibilities

• Billing & invoicing: Help customers understand charges, payments and billing-related questions.
• Account support: Troubleshoot account access and login-related issues.
• Product guidance: Help users understand how to use the client's AI products effectively.
• Customer training: Guide and educate customers on product features and functionality.
• Multichannel support: Respond to customer requests through the available support channels.
• Problem solving: Investigate issues, identify solutions and provide clear next steps.
• Quality-focused service: Deliver accurate, timely and customer-focused responses while meeting quality standards.

Skills

English communication

Analytical thinking

Problem solving

Communication skills

Job description

Boeva Tech in Lisbon, Portugal, is hiring an Operations Customer Expert – AI Technology. Join a team supporting an AI platform across billing, account access and product guidance, with multichannel customer support in a fast-moving tech environment.

The role offers 40 hours/week, 8-hour shifts, rotating schedules, and 22 days annual leave under Portuguese law, plus training and a base salary with performance bonus. A strong interest in AI and technology is essential.