AI Platform Support Specialist - Customer Ops Expert (Lisbon)

Cross Border Talents; Coimbra; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Relocation Support

Accommodation Options

Health & Well-being

Job summary

Cross Border Talents is seeking an Operations Customer Expert to join our Lisbon team, supporting users of a leading American AI research and deployment company. You will troubleshoot, resolve billing issues, and guide customers across multiple channels to deliver outstanding experiences.

The role requires excellent English communication, a customer-first mindset, and the ability to work in a 24/7 shift pattern after a comprehensive training program and relocation support.

Qualifications

• Fluency in English (written and spoken).
• Strong communication skills and a customer-first mindset.
• Ability to troubleshoot technical and billing issues effectively.
• Flexibility to work in rotating shifts within a 24/7 environment.
• Passion for AI and innovative tech solutions.

Responsibilities

• Customer Support: Assist customers with billing, invoicing, and account access issues in a professional and timely manner.
• Product Guidance: Guide, support, and train users on how to navigate and utilize the client's AI platform and products.
• Issue Resolution: Investigate and troubleshoot user inquiries across digital support channels with high efficiency and accuracy.
• Quality Excellence: Deliver high-quality service that consistently exceeds client expectations and quality scoring benchmarks.

Skills

English fluency

Strong communication

Customer-first mindset

Troubleshooting

Job description

Cross Border Talents is seeking an Operations Customer Expert to join our Lisbon team, supporting users of a leading American AI research and deployment company. You will troubleshoot, resolve billing issues, and guide customers across multiple channels to deliver outstanding experiences.

The role requires excellent English communication, a customer-first mindset, and the ability to work in a 24/7 shift pattern after a comprehensive training program and relocation support.