AI Customer Support Specialist — Operations Expert

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to support users of a world-leading AI company. You will handle billing inquiries, account access issues, and provide product guidance across chat, email, and phone to deliver a seamless user experience.

The role emphasizes troubleshooting, problem-solving, and high-quality service, with 40-hour weeks and day shifts (07:00–22:00) on a rotating schedule, plus a comprehensive training program to onboard you with product

Qualifications

• Fluency in English (written and spoken).
• Strong troubleshooting and analytical problem-solving.
• Excellent communication and customer care across digital channels.

Responsibilities

• Customer Support: Assist customers with billing, invoicing, and account access issues.
• Product Guidance: Train users on navigating and utilizing the AI platform and products.
• Issue Resolution: Investigate and troubleshoot user inquiries across digital channels with accuracy.
• Quality Excellence: Deliver high-quality service that exceeds client expectations.

Skills

Customer support

Troubleshooting

English fluency

Communication

Problem solving

Job description

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to support users of a world-leading AI company. You will handle billing inquiries, account access issues, and provide product guidance across chat, email, and phone to deliver a seamless user experience.

The role emphasizes troubleshooting, problem-solving, and high-quality service, with 40-hour weeks and day shifts (07:00–22:00) on a rotating schedule, plus a comprehensive training program to onboard you with product