Operations Customer Expert – AI Support

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

On-site gym

Cafeteria

Lounge areas

Paid training

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to deliver high-quality, multichannel support for a leading American AI organization.

You will handle billing inquiries, troubleshoot access issues, and guide customers on using AI tools, while maintaining excellent service standards and customer satisfaction.

Qualifications

• Fluency in English (written and spoken).
• Strong interest in new technologies and AI.
• Excellent problem-solving and communication skills.
• Experience in multi-channel customer service is a plus.

Responsibilities

• Support customers with billing, subscriptions, and invoicing inquiries.
• Troubleshoot account access and authentication issues.
• Guide, train, and assist customers on optimizing their use of AI tools and platforms.
• Deliver service that meets quality targets.
• Provide timely, accurate solutions to maintain high customer satisfaction.

Skills

Fluency in English

AI interest

Problem-solving

Multichannel CS

Communication

Job description

Job Description

Are you passionate about cutting-edge technology and artificial intelligence? We are looking for an Operations Customer Expert to join our team in Lisbon, supporting one of the world's leading American AI research and deployment organizations.

In this role, you will deliver high-quality, reactive technical and operational support to individual consumers and business users across multiple communication channels.

Key Responsibilities

• Support customers with billing, subscriptions, and invoicing inquiries.
• Troubleshoot account access and authentication issues.
• Guide, train, and assist customers on optimizing their use of the client's AI tools and platforms.
• Deliver exceptional service standards that consistently meet or exceed quality targets.
• Provide timely, accurate, and useful solutions to maintain high customer satisfaction.

Requirements & Qualifications

• Fluency in English (written and spoken).
• Strong interest in new technologies, generative AI, and digital platforms.
• Excellent problem-solving, communication, and multi-channel customer service skills.
• Ability to work on 40-hour weekly rotating shifts within the day schedule.
• Valid work authorization for Portugal / EU.

Compensation & Benefits

• Base Salary & Allowances: €1,320.67 gross monthly fixed salary (includes base salary, monthly split Christmas/Holiday allowances, and €7.00/day meal card).
• Performance Bonus: Monthly variable productivity bonus up to €200.00.
• Paid Training: 15-day comprehensive paid orientation and product training program.
• Healthcare: Private health and dental insurance provided upon contract signing.
• Workplace Perks: Modern office facilities (including on-site gym, cafeteria, and lounge areas).