AI Platform Support Specialist — Customer Expert (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Relocation Support

Private room in company apartment

Health & dental insurance

Annual travel home support

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to support users of a world‑leading AI research and deployment company. You will provide professional, multi‑channel support, troubleshooting, and an outstanding user experience for consumers and business users.

This role offers comprehensive training, 24/7 shift coverage, relocation assistance, private shared accommodation, health and dental insurance, and social/cultural activities.

Qualifications

• Fluency in English (written and spoken).
• Strong communication skills and a customer-first mindset.
• Ability to troubleshoot technical and billing issues effectively.
• Flexibility to work in rotating shifts within a 24/7 environment.
• Passion for artificial intelligence and innovative tech solutions.

Responsibilities

• Assist customers with billing, invoicing, and account access issues in a professional and timely manner.
• Guide, support, and train users on how to navigate and utilize the client's AI platform and products.
• Investigate and troubleshoot user inquiries across digital support channels with high efficiency and accuracy.
• Deliver high-quality service that consistently exceeds client expectations and quality scoring benchmarks.

Skills

English fluency

Communication skills

Customer focus

Troubleshooting

Job description

About the RoleOur client is an American AI research and deployment company recognized as a leader in generative AI technologies, focused on building advanced systems and language models. We are looking for an Operations Customer Expert to join our team at Teleperformance Portugal in Lisbon, providing professional support to consumers and business users.

Key Responsibilities

• Customer Support: Assist customers with billing and invoicing matters in a professional and timely manner.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Guide, support, and train customers on how to use the client's products and platform features.
• Quality Excellence: Deliver high-quality service and timely, useful responses that exceed client expectations and quality scoring measures.

Work Schedule & Training

• Work Schedule: 8-hour daily shifts (40 hours/week) with a 1-hour lunch break. Operating 24/7 with schedules assigned across Day Shifts (07:00–22:00) or Night Shifts (22:00–07:00).
• Comprehensive Training: Includes a 15-working-day paid intensive training program (8 hours/day) covering software tools, client products, and customer management.

What We Offer

• Competitive Compensation: Base salary with monthly installments of Holiday and Christmas bonuses.
• Paid Leave: 22 days of annual paid holiday plus compensation days for worked public holidays.
• Contract Details: Portuguese employment contract (12-month uncertain term with potential for permanent contract after 2 years).
• Work Environment: Modern office facilities in Lisbon.

Requirements

• Fluency in English (written and spoken).
• Work Authorization: Must have valid legal right/authorization to work in Portugal/EU (No visa sponsorship provided by the client).
• Skills: Strong communication skills, problem-solving mindset, and ability to troubleshoot technical and billing issues.
• Flexibility: Ability to work in rotating shifts within a 24/7 environment.
• Passion: Passion for artificial intelligence and innovative technology solutions.