Operations Customer Expert

Cross Border Talents; Oeiras; On-site; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Private health insurance

Private dental insurance

Gym access

Campus facilities

Job summary

Cross Border Talents in Portugal is seeking an Operations Customer Expert to support users of a world-leading generative AI platform. You will handle queries across Chat, Email and Phone, guiding both consumer and business users.

The role emphasizes quick, empathetic resolutions, account management, billing, and platform feature guidance, with a base monthly gross package of €1,320.67 plus up to €200 monthly bonus and health/dental benefits.

Qualifications

• Fluent English (C1) written and spoken.
• Passion for artificial intelligence and AI productivity tools.
• Strong problem-solving skills with a customer-oriented mindset.
• Experience in technical support or customer operations is a plus.

Responsibilities

• Assist users with account management, billing, invoicing, and subscription queries.
• Troubleshoot technical issues and guide users on platform features and AI capabilities.
• Deliver fast, empathetic customer resolution meeting key performance metrics.
• Maintain high standards of customer satisfaction in a fast-paced environment.

Skills

English C1

AI enthusiast

Problem-solving

Customer-focused

Job description

About the Role

Are you passionate about artificial intelligence and cutting-edge technology? We are looking for an Operations Customer Expert to support users of a world-leading generative AI platform. You will provide top-tier support across multiple channels (Chat, Email, and Phone) to both consumer and business users.

Key Responsibilities

• Assist users with account management, billing, invoicing, and subscription queries.
• Troubleshoot technical issues and guide users on platform features and AI capabilities.
• Deliver fast, empathetic, and high-quality customer resolution meeting key performance metrics.
• Maintain high standards of customer satisfaction in a fast-paced environment.

Requirements

• Fluent / C1 level English (written and verbal).
• Passion for artificial intelligence, new technologies, and AI productivity tools.
• Strong problem-solving skills and a customer-oriented mindset.
• Prior experience in technical support or customer operations is a plus.

Offer & Package

• Base Package: Gross monthly package of €1,320.67 (including base salary + 13th/14th month splits + daily meal allowance).
• Performance Bonus: Monthly performance bonus up to €200.00.
• Benefits: Private health & dental insurance, access to campus gym and facilities.