AI Customer Success & Support Specialist

Cross Border Talents; Odivelas; Sur place; EUR 19 000 - 27 000; Plein temps

Avantages offerts par ce poste

Paid training

Day shifts

Career growth opportunities

Résumé du poste

Cross Border Talents in Lisbon seeks a proactive AI Support Specialist to guide users and maximize adoption of advanced AI tools. You will train and assist both consumers and business clients, ensuring a smooth experience with our AI platforms.

The role emphasizes strong English communication, problem-solving, and a customer-first approach, with day shifts scheduled between 07:00 and 22:00 and no night shifts. The position offers paid training and opportunities for career growth.

Qualifications

• English language required and strong written/spoken skills.
• Passion for artificial intelligence, emerging tech, and digital innovation.
• Strong analytical thinking, troubleshooting ability, and attention to detail.
• Excellent communication and customer-first mindset.
• Willingness to work 8-hour day shifts between 07:00 and 22:00.

Responsabilités

• Guide, support, and train users on AI platforms.
• Investigate inquiries, account access issues, billing, and invoicing questions.
• Communicate across chat, email, and phone to deliver high-quality support.
• Maintain service benchmarks and adapt to rapid product updates.

Connaissances

English proficiency

Description du poste

Cross Border Talents in Lisbon seeks a proactive AI Support Specialist to guide users and maximize adoption of advanced AI tools. You will train and assist both consumers and business clients, ensuring a smooth experience with our AI platforms.

The role emphasizes strong English communication, problem-solving, and a customer-first approach, with day shifts scheduled between 07:00 and 22:00 and no night shifts. The position offers paid training and opportunities for career growth.