AI Customer Experience Specialist - Day Shift

Cross Border Talents; Costa da Caparica; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Paid training

Predictable day shifts

Career growth

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a customer support specialist to guide users through AI platforms and maximize their adoption of innovative tools.

You will resolve inquiries across chat, email, and phone, ensuring a smooth experience for both consumers and business clients, with a focus on accuracy and customer satisfaction. Training is provided to get you up to speed in 15 days.

Qualifications

• Fluent written and spoken English.
• Strong analytical thinking and problem-solving abilities.
• Excellent customer-focused communication skills.
• Genuine interest in AI and emerging tech.

Responsibilities

• Guide and educate users on AI platforms and products.
• Investigate and resolve inquiries including account access, billing, and invoicing.
• Communicate across chat, email, and phone to deliver a seamless customer experience.
• Maintain high-quality service levels amid rapid AI product updates.

Skills

English

Problem solving

Customer focus

Tech enthusiasm

Flexibility

Job description

Cross Border Talents in Lisbon, Portugal, seeks a customer support specialist to guide users through AI platforms and maximize their adoption of innovative tools.

You will resolve inquiries across chat, email, and phone, ensuring a smooth experience for both consumers and business clients, with a focus on accuracy and customer satisfaction. Training is provided to get you up to speed in 15 days.