AI Customer Success Specialist

Cross Border Talents; Barreiro; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Paid Professional Training

Work-Life Balance

Career Growth

Job summary

Cross Border Talents in Lisbon is seeking a proactive Customer Support Specialist to guide users of advanced AI tools. You will educate customers, troubleshoot technical inquiries, and ensure a top-tier experience across chat, email, and phone channels.

Join a fast-evolving AI environment where you will help users maximize product value, staying aligned with product updates. The role offers day shifts with stable scheduling and growth opportunities within a leading AI brand.

Qualifications

• Languages: Excellent written and spoken English.
• Tech Enthusiasm: A genuine passion for artificial intelligence, emerging tech, and digital innovation.
• Problem-Solving Skills: Strong analytical thinking, troubleshooting ability, and sharp attention to detail.
• Customer Focus: Great communication skills and a calm, customer-first approach.
• Flexibility: Readiness to work 8-hour day shifts scheduled between 07:00 and 22:00.

Responsibilities

• Empower, educate, and train users on navigating and maximizing AI platforms.
• Resolve inquiries, investigate issues, and handle billing and invoicing questions with speed.
• Communicate across chat, email, and phone to deliver a world-class customer experience.
• Drive quality by meeting and exceeding service benchmarks amid rapid AI product updates.

Skills

English

Problem solving

Customer focus

Communication

Job description

Cross Border Talents in Lisbon is seeking a proactive Customer Support Specialist to guide users of advanced AI tools. You will educate customers, troubleshoot technical inquiries, and ensure a top-tier experience across chat, email, and phone channels.

Join a fast-evolving AI environment where you will help users maximize product value, staying aligned with product updates. The role offers day shifts with stable scheduling and growth opportunities within a leading AI brand.