AI Customer Support Specialist – Lisbon | Growth & Benefits

Cross Border Talents; Sintra; Presencial; EUR 11.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Meal allowance

13th & 14th month

Paid training

22 days annual leave

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal seeks a Customer Support Specialist to assist consumers and business users of a leading AI platform. You will troubleshoot issues, guide users through features, and deliver exceptional service in a fast-paced environment.

Role requires native English, passion for tech, and flexibility for day shifts including weekends. Permanent contract after two years, with attractive salary and benefits.

Formación

• Native or near-native English (written and spoken).
• Experience in customer support or call center is a plus.
• Strong problem-solving and attention to detail.

Responsabilidades

• Provide reactive support across chat, email, and phone for individual and corporate users.
• Troubleshoot account access and resolve billing queries.
• Guide customers on using the AI platform effectively.
• Maintain high-quality service and timely responses.

Conocimientos

English proficiency

Customer support

Problem solving

Descripción del empleo

Cross Border Talents in Lisbon, Portugal seeks a Customer Support Specialist to assist consumers and business users of a leading AI platform. You will troubleshoot issues, guide users through features, and deliver exceptional service in a fast-paced environment.

Role requires native English, passion for tech, and flexibility for day shifts including weekends. Permanent contract after two years, with attractive salary and benefits.