AI Customer Success Specialist

Cross Border Talents; Mafra; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Paid Training

Work-Life Balance

Career Growth

Job summary

Cross Border Talents in Lisbon is seeking a personable AI-focused Customer Support Specialist to assist users of leading AI tools. You will guide, educate, and troubleshoot to ensure customers maximize the platforms' potential.

You'll work across Chat, Email and Phone, with training provided and a clear path for growth. A calm, customer-first mindset and passion for technology are essential, along with flexible day shifts in a dynamic, international team.

Qualifications

• Excellent written and spoken English is required.
• Passion for AI, emerging tech, and digital innovation.
• Strong analytical thinking and troubleshooting abilities.
• Calm, customer-first communication is essential.

Responsibilities

• Guide, support, and train users on navigating AI platforms.
• Investigate inquiries, account access, billing, and invoicing questions with precision.
• Communicate across Chat, Email and Phone to deliver high-quality support.
• Meet and exceed service benchmarks while staying updated with AI product changes.

Skills

English fluency

Tech enthusiasm

Problem solving

Customer focus

Flexible shifts

Job description

Cross Border Talents in Lisbon is seeking a personable AI-focused Customer Support Specialist to assist users of leading AI tools. You will guide, educate, and troubleshoot to ensure customers maximize the platforms' potential.

You'll work across Chat, Email and Phone, with training provided and a clear path for growth. A calm, customer-first mindset and passion for technology are essential, along with flexible day shifts in a dynamic, international team.