AI Customer Success & Support Specialist

Cross Border Talents; Almada; Sur place; EUR 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Paid 15-day training

Day-shift schedule (07:00–22:00)

Career growth opportunities

Résumé du poste

Cross Border Talents in Lisbon is seeking a frontline AI customer support specialist to guide users of cutting-edge AI platforms. You will educate, assist, and troubleshoot across channels.

The role emphasizes problem-solving, clear communication, and a customer-first approach, with an 8-hour day schedule between 07:00 and 22:00. You’ll receive a 15-day intensive training and a clear path for career growth with a leading AI brand.

Qualifications

• Excellent written and spoken English skills.
• Genuine passion for AI, emerging tech and digital innovation.
• Strong analytical thinking, troubleshooting ability and attention to detail.
• Great communication skills and a customer-first approach.
• Willingness to work 8-hour day shifts scheduled between 07:00 and 22:00.

Responsabilités

• Empower, educate, and train users on navigating AI platforms.
• Investigate inquiries, account access issues, billing, and invoicing questions with speed and precision.
• Communicate across chat, email and phone to deliver a superior customer experience.
• Meet and exceed service benchmarks while keeping up with rapid AI product updates.

Connaissances

English

AI enthusiasm

Analytical thinking

Customer focus

Flexible schedule

Description du poste

Cross Border Talents in Lisbon is seeking a frontline AI customer support specialist to guide users of cutting-edge AI platforms. You will educate, assist, and troubleshoot across channels.

The role emphasizes problem-solving, clear communication, and a customer-first approach, with an 8-hour day schedule between 07:00 and 22:00. You’ll receive a 15-day intensive training and a clear path for career growth with a leading AI brand.