AI Support Specialist - Multi-Channel, Training Included

Cross Border Talents; Sintra; On-site; EUR 25,000 - 39,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a customer support specialist to help users navigate advanced AI platforms. You will guide, train, and assist both personal and business clients, ensuring they get maximum value from cutting-edge tools.

Join a fast-moving team, work across chat, email and phone, and grow with an industry-changing AI brand. The role emphasizes clear communication, problem solving, and a customer-first mindset, with a 8-hour day schedule between 07:00 and 22:00.

Qualifications

• Excellent written and spoken English.
• Passion for AI and emerging tech.
• Strong analytical thinking and troubleshooting.
• Excellent communication and customer-first approach.
• Willingness to work 8-hour day shifts between 07:00 and 22:00.

Responsibilities

• Empower & Educate: Guide, support, and train users on navigating and maximizing AI platforms.
• Resolve & Troubleshoot: Investigate technical inquiries, account access issues, billing, and invoicing questions with speed and precision.
• Multi-Channel Care: Communicate across chat, email, and phone to deliver a world-class customer experience.
• Drive Quality: Consistently meet and exceed service benchmarks while keeping up with rapid AI product updates.

Skills

English proficiency

Tech enthusiasm

Problem solving

Customer focus

Flexibility

Job description

Cross Border Talents in Lisbon is seeking a customer support specialist to help users navigate advanced AI platforms. You will guide, train, and assist both personal and business clients, ensuring they get maximum value from cutting-edge tools.

Join a fast-moving team, work across chat, email and phone, and grow with an industry-changing AI brand. The role emphasizes clear communication, problem solving, and a customer-first mindset, with a 8-hour day schedule between 07:00 and 22:00.