AI Customer Support Specialist (English) - Lisbon

Cross Border Talents; Seixal; Sur place; EUR 11 000 - 15 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Health insurance

Vacation days

On-site facilities

Career growth

Résumé du poste

Cross Border Talents in Lisbon is seeking a customer-focused and tech-savvy Customer Support Specialist to assist consumers and business users of a leading AI platform. You will troubleshoot access issues and guide users through advanced generative AI products in a fast-paced environment.

The role requires native English, a passion for technology, and strong problem-solving skills. Training lasts 15 working days with paid content before contract signing, covering product knowledge, tools, and

Qualifications

• Native or near-native level of English (written and spoken).
• Strong passion for technology, artificial intelligence, and innovative digital tools.
• Excellent problem-solving skills with high attention to detail.
• Previous experience in customer support or call center environments is a plus.
• Ability to work on flexible day-shift schedules including weekends (rotating shifts).
• Valid legal entitlement to work in Portugal (EU Citizenship or valid Residency/Work Permit).

Responsabilités

• Provide reactive and efficient support across multiple channels (chat, email, and phone) to individual and corporate users.
• Troubleshoot account access problems and resolve billing and invoicing queries.
• Assist, guide, and educate customers on effectively utilizing the AI platform's features and products.
• Maintain high-quality service standards that exceed performance indicators and quality scoring metrics.
• Provide clear, professional, and timely responses to customer inquiries.

Connaissances

English fluency

Tech-savvy

Customer support experience

Problem solving

Description du poste

Cross Border Talents in Lisbon is seeking a customer-focused and tech-savvy Customer Support Specialist to assist consumers and business users of a leading AI platform. You will troubleshoot access issues and guide users through advanced generative AI products in a fast-paced environment.

The role requires native English, a passion for technology, and strong problem-solving skills. Training lasts 15 working days with paid content before contract signing, covering product knowledge, tools, and