AI Support Specialist - Customer Success (Lisbon)

Cross Border Talents; Castelo; Vor Ort; EUR 19.000 - 30.000; Vollzeit

Zusammenfassung

Cross Border Talents in Lisbon seeks a customer support specialist to assist users of a leading American AI research and deployment company. You will guide users through AI tools and help them maximize value from cutting-edge technology.

You’ll handle inquiries across chat, email, and phone, resolve access and billing questions, and maintain top-tier service standards in a fast-evolving AI environment. Training is provided, with steady day shifts and growth opportunities.

Qualifikationen

• Excellent written and spoken English.
• Genuine passion for artificial intelligence, emerging tech and digital innovation.
• Strong analytical thinking, troubleshooting ability and attention to detail.
• Great communication and a calm, customer-first approach.
• Willingness to work 8-hour day shifts between 07:00 and 22:00.

Aufgaben

• Guide, support, and train users on navigating and maximizing AI platforms.
• Investigate technical inquiries, account access issues, billing and invoicing questions with speed and precision.
• Communicate across chat, email and phone to deliver a world-class customer experience.
• Meet and exceed service benchmarks while keeping up with rapid AI product updates.

Kenntnisse

English proficiency

Tech enthusiasm

Problem solving

Customer focus

Flexibility

Jobbeschreibung

Cross Border Talents in Lisbon seeks a customer support specialist to assist users of a leading American AI research and deployment company. You will guide users through AI tools and help them maximize value from cutting-edge technology.

You’ll handle inquiries across chat, email, and phone, resolve access and billing questions, and maintain top-tier service standards in a fast-evolving AI environment. Training is provided, with steady day shifts and growth opportunities.