Account Manager

Royal York Property Management, inc.; Lisboa; On-site; EUR 26,000 - 34,000; Full time

Job summary

Royal York Property Management, inc. is seeking an experienced Account Manager to oversee owner and tenant experiences across active property management files. You will keep files moving, inform clients, manage urgent issues, and stay organized in a high-volume environment.

You will own client outcomes, handle multiple files, and communicate professionally with owners, tenants, internal teams, and service providers. This is a full-time, remote-ready role based in Lisbon.

Qualifications

• 3–5+ years of Account Management or equivalent client-ownership experience.
• Experience managing multiple files or accounts in a high-volume environment.
• Strong written and verbal communication with professional judgment.

Responsibilities

• Act as main contact for owners and tenants throughout the management process.
• Manage multiple active client and property files with strong organization.
• Provide proactive updates on status, pending items, and next steps.
• Handle urgent issues with urgency, professionalism, and clear communication.
• Coordinate steps between owners, tenants, internal teams, vendors and operations.
• Collect, review and track required documentation per company process.
• Maintain clean CRM records with notes, tasks and updates.
• Identify stalled files and follow-ups before they escalate.
• Escalate issues early to protect client satisfaction.

Skills

Account Management

Client Relations

Customer Experience

Property Management

Service Operations

Tools

CRM software

Job description

Account Management, Client Relations, Customer Experience, Customer Operations, Customer Success, Property Management, Service Operations

Type Full-Time

Location(s) Lisbon, Lisbon District, Portugal · Remote

Compensation CAD $30,000 - CAD $35,000 Annually

Share this job:

Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files.

This role is for someone who can keep files moving, keep clients informed, manage urgent issues, and stay organized in a high-volume environment. You will be responsible for communication, follow-up, documentation, issue resolution, and making sure nothing falls through the cracks.

This is not a basic customer service role. We are looking for someone who can own client outcomes, manage multiple files at once, and communicate professionally with property owners, tenants, internal teams, and service providers.

What You’ll Do

• Act as a main point of contact for property owners and tenants throughout the management process
• Manage multiple active client and property files at once with strong organization and follow-up
• Provide proactive updates so owners know what is happening, what is pending, and what happens next
• Handle time-sensitive issues with urgency, professionalism, and clear communication
• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations
• Collect, review, and track required documentation according to company process
• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement
• Identify stalled files, missed follow-ups, client concerns, and service issues before they elevate
• Escalate issues early when needed and protect client satisfaction through strong judgment
• Support a structured, process-driven client experience from start to finish

Requirements

• 3–5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client-ownership experience
• Proven ability to manage multiple clients, accounts, properties, or files at the same time
• Strong communication skills and confidence handling owner, tenant, or client concerns
• High process discipline and comfort working inside a structured CRM workflow
• Strong follow-up habits, task management, and documentation accuracy
• Ability to stay calm under pressure and prioritize quickly in a high-volume environment
• Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues

Nice-to-Have

• Property management, leasing, real estate operations, or housing-related experience
• Experience handling both clients and end users, such as owners and tenants, customers and vendors, or clients and service providers
• Experience in high-volume, SLA-driven, operations-heavy, or service-based environments
• Comfort using AI/tools to improve documentation, reporting, summaries, and internal efficiency
• Dual monitor setup
• Computer with 16GB RAM minimum
• 100+ Mbps reliable internet speed
• Webcam

Compensation

Full compensation details will be shared during the interview process

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