Account Manager

Sama; Porto; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Commission

Equity

Regular training and development

Access to a professional coach

Job summary

A B2B platform provider in Portugal seeks an experienced Account Manager to enhance client engagement and drive revenue growth. This role involves advising clients on development strategies, onboarding new customers, and identifying upsell opportunities. Candidates should have 4+ years of experience with enterprise clients, fluency in English, and familiarity with CRM technologies. The position offers a hybrid working model with competitive compensation of €40,000-60,000 plus commission and equity.

Qualifications

• 4+ years' experience in Account Manager roles with enterprise clients.
• Experience developing relationships with multiple stakeholders.
• Experience using CRM platforms and understanding technology for scalability.

Responsibilities

• Become the go-to contact and advisor for clients.
• Advise clients on their people development strategy.
• Onboard new customers with product demos and training.
• Monitor customer engagement and optimize strategies.
• Conduct quarterly and annual business strategy reviews.
• Identify upsell opportunities and collaborate with sales.

Skills

Verbal and written native fluency in English

Strong business acumen

Ability to set and meet KPIs

Experience with multiple stakeholders

Tools

CRM (HubSpot preferred)

Job description

Overview

Sama is a B2B platform that enables employers to provide hyper-tailored development through unlimited professional coaching—right from a user-friendly app (sama.io).

Come join our amazing team working to elevate the corporate environment by allowing employees to be their best productive selves. We're building the future of work!

Your mission, should you choose to accept it:

Driving success and retention: With a consultative approach, you are instrumental in helping our clients achieve their goals, maximize their ROI with our platform, and ensure every interaction leaves them delighted and empowered. You are able to communicate strategic impact with executives and all levels of the client's organization.

Building relationships: Your knack for building rapport will be put to the test as you become the go-to contact for our valued clients, fostering strong, long-lasting partnerships.

Innovation and growth: You identify upsell opportunities and collaborate closely with our sales team to drive revenue and expand our reach. You will participate in product development to increase client impact.

What you'll be doing

• Become the go-to point of contact and advisor for your clients
• Advise clients on their people development strategy to meet business objectives
• Onboard new customers by facilitating demos and training around the product
• Actively monitor customer engagement. Regularly review data and analysis with clients to identify strategies to optimize engagement and meet their business goals
• Create and lead quarterly and annual business strategy reviews with each client
• Unlock upsell opportunities to optimize impact for the client
• Collaborate and share customer insights cross-functionally with Marketing, Product and Sales to drive growth

Requirements

• Verbal and written native fluency in English
• A minimum of 4 years' experience in Account Manager roles with enterprise clients
• Experience developing relationships with multiple stakeholders within clients
• Strong business acumen and fluency in business jargon
• Experience as a freelancer or working in a start-up
• Experience using CRM (HubSpot preferred), with an understanding of utilizing technology platforms to drive automation and scalability
• Spot opportunities for growth and development in accounts
• Strong ability to set, meet, and exceed KPIs and performance goals
• Great judgment

What people would say about you

• You have an entrepreneurial mindset and are autonomous
• You're able to work in an environment with limited structure and processes
• You're excited to tackle new challenges head-on
• You're extremely curious
• New opportunities and potential challenges excite you
• You have a bias for action—you're a doer
• You're open, trustworthy, and committed
• You're a team player

Benefits

• €40,000-60,000 + commission + equity.
• Hybrid - mandatory 3 days/week in Lisbon office
• Plenty of room for growth as our ambitious team grows too
• Access to your professional coach via our app
• Regular training and development