Account Operations Manager

Papayya Online Personal Training; Porto; Presencial; EUR 45 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Opportunity for professional evolution

Dynamic environment with autonomy

Collaboration with a passionate team

Resumo da oferta

A leading online personal training firm in Porto is seeking a Senior Account Operations Manager to manage client relationships and improve operational processes. The ideal candidate will have a degree in Management or a related field, with fluency in English and Portuguese. Key responsibilities include managing B2B and B2C accounts, overseeing client onboarding, and identifying upsell opportunities. This full-time position offers a chance to work in a fast-growing company that values autonomy and personal growth.

Qualificações

• Degree in Management, Marketing, or related field is mandatory.
• Fluency in English and Portuguese is required.
• Strong communication and client-facing skills are necessary.
• Excellent attention to detail and ability to manage multiple priorities.
• Proactive mindset with ownership and execution focus.
• High digital literacy and comfort with modern SaaS tools.

Responsabilidades

• Manage and grow a portfolio of B2B and B2C accounts.
• Act as the main point of contact for clients.
• Lead onboarding, support, retention, and performance follow-up processes.
• Identify opportunities for upsell/cross-sell.
• Collect and analyze client feedback to inform product and operations improvements.
• Collaborate with Marketing, Product, Operations and Training teams.
• Produce periodic performance reports and follow-up plans.
• Support operational routines and contribute to process improvements.

Conhecimentos

Fluency in English

Fluency in Portuguese

Strong communication skills

Client-facing skills

Attention to detail

Proactive mindset

High digital literacy

Formação académica

Degree in Management, Marketing, Communication

Ferramentas

Modern SaaS tools

Descrição da oferta de emprego

We’re Hiring: Senior Account Operations Manager

Location: Porto (on-site)

Schedule: Full‑time

Papayya is revolutionizing the online personal training landscape by combining cutting‑edge technology with human expertise to deliver live, personalized sessions at an accessible price point. Our platform eliminates the biggest barriers to fitness—motivation, cost, and scheduling—making healthy lifestyles truly attainable.

Driven by a team of experienced entrepreneurs, engineers, and fitness professionals, we are shaping the future of digital health and well‑being.

As we continue to scale, we’re looking for a Account Manager / Operations Manager to play a central role in managing client relationships, improving operational processes, and ensuring exceptional service delivery across our ecosystem.

Key Responsibilities

• Manage and grow a portfolio of B2B and B2C accounts, ensuring a best‑in‑class customer experience
• Serve as the main point of contact for clients throughout their entire lifecycle
• Lead onboarding, support, retention, and performance follow‑up processes
• Identify opportunities to expand service usage (upsell/cross‑sell) and support commercial initiatives
• Collect, analyze, and synthesize client and user feedback to inform product and operational improvements
• Work closely with Marketing, Product, Operations, and Training teams on coordinated initiatives
• Produce periodic performance reports and follow‑up plans for client accounts
• Support operational routines, help structure processes, and contribute to continuous improvement within the company

Mandatory Requirements

• Degree in Management, Marketing, Communication, or related fields
• Fluency in English and Portuguese (mandatory) — daily communication will be primarily in English
• Strong communication and client‑facing skills
• Excellent attention to detail and ability to manage multiple priorities
• Proactive mindset, strong sense of ownership, and focus on execution
• High digital literacy and comfort working with modern SaaS tools

Preferred Qualifications

(Nice to have, not mandatory)

• Previous experience as an Account Manager, Customer Success Manager, Operations Manager, or similar role
• Experience working in fast‑paced, high‑growth environments (startups, digital products, tech companies)
• Interest in fitness, health, digital well‑being, or consumer apps

What We Offer

• The opportunity to join a fast‑growing company with solid technological foundations
• Close collaboration with a passionate, multidisciplinary team
• A dynamic environment that values autonomy, ownership, and personal growth
• Room to evolve professionally as the company scales and new challenges emerge

How to Apply

Please send your CV to [e-mail] with the subject line: “Account Manager – [Your Name]”. (Applications should not be submitted directly via LinkedIn.)

In your email, make sure to include:

• Your availability to work on‑site at our office in Porto
• Your English level, and a brief note on how you acquired your English proficiency (e.g., education, professional experience, international background, etc.)

We look forward to hearing from you!