Remote Client Success Lead - Property Management

Royal York Property Management, inc.; Porto; Presencial; EUR 19 000 - 22 000; Tempo integral

Resumo da oferta

Royal York Property Management, inc. is hiring experienced Account Managers to manage the owner and tenant experience across active property management files.

This full-time role is based in Porto with remote options and requires strong organization, clear communication, and the ability to move multiple files forward while keeping clients informed. You will be responsible for communication, follow-up, documentation, issue resolution, and ensuring nothing falls through the cracks in a fast-paced

Qualificações

• 3–5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client-ownership experience.
• Proven ability to manage multiple clients, accounts, properties, or files at the same time.
• Strong communication skills and confidence handling owner, tenant, or client concerns.
• High process discipline and comfort working inside a structured CRM workflow.
• Strong follow-up habits, task management, and documentation accuracy.
• Ability to stay calm under pressure and prioritize quickly in a high-volume environment.
• Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues.

Responsabilidades

• Act as a main point of contact for property owners and tenants throughout the management process.
• Manage multiple active client and property files at once with strong organization and follow-up.
• Provide proactive updates so owners know what is happening, what is pending, and what happens next.
• Handle time-sensitive issues with urgency, professionalism, and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations.
• Collect, review, and track required documentation according to company process.
• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement.
• Identify stalled files, missed follow-ups, client concerns, and service issues before they escalate.
• Escalate issues early when needed and protect client satisfaction through strong judgment.
• Support a structured, process-driven client experience from start to finish.

Conhecimentos

Account Management

Client Success

Relationship Management

Property Management

Ferramentas

CRM

Descrição da oferta de emprego

Royal York Property Management, inc. is hiring experienced Account Managers to manage the owner and tenant experience across active property management files.

This full-time role is based in Porto with remote options and requires strong organization, clear communication, and the ability to move multiple files forward while keeping clients informed. You will be responsible for communication, follow-up, documentation, issue resolution, and ensuring nothing falls through the cracks in a fast-paced